Patient Information

Its your health. Stay informed, stay healthy.

Overview

Comprehensive Consultation & Advanced Care

At Aware Gleneagles Global Hospital, expert doctors provide extensive consultation and care with our world-class diagnostic facilities, state-of-the-art infrastructure, and devoted staff for our Outpatient Department. Our easy-to-use online booking helps ease the appointment process. For more queries and booking we also have a helpline number on the website. Unless it is an emergency, patients are requested to arrive at the appointed time allowing us to serve in a hassle-free manner, providing you an unparalleled patient experience.

For your first visit, please do bring along with yourself:

Any previous medical records, diagnostic reports and any other relevant material.

A caregiver, preferably a close family member or relative.

An open mind & willingness to pursue treatment to regain your health.

At Aware Gleneagles Global Hospital, we provide you with facilitators and advisors who will help you restore your well-being by tirelessly working with you. We provide the finest treatment with the least possible inconvenience to your daily routine. We believe patients and caregivers need to be a crucial part of health-related decisions and strive to restore your health at the earliest.

 

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Preparing for Admission

During the time of admission, patients should plan and have to be well prepared which can be a crucial differentiator in the outcome of your hospital stay. Emergencies, cannot be planned but for elective surgeries and procedures, we encourage each of our patients to:

  • Plan the required stay in consultation with the doctors.
  • Understand the procedures they ought to undergo while at the hospital.
  • Be informed about the expected outcomes of the hospitalization
  • Plan for the investigations, expenses & contingencies.
  • Arrange for an emergency contact & caregiver

 

During planning, patients should also take care of the insurance formalities, if any and also make provisions for leave/absence from work. Patients should have a thorough understanding of every small detail and requirement of their hospitalization by asking enough questions to the doctors and other staff.

 

FAQ

 

What must I bring along for hospitalization?

Patients must bring along the following list of items for hospitalization at Aware Gleneagles Global Hospital:

  1. A referral letter from your treating physician.
  2. Original copies of identification such as a Passport, relevant Identity Card, Birth Certificate (for patients below 15 years), Driver’s License, etc.
  3. Guarantee letter from insurance company or employer (applicable to international companies that have credit arrangements with our hospitals).
  4.  Previous medical reports e.g. X-Ray, Laboratory Reports, Blood Test Results, etc, if any.
  5.  A list of all medication and the dosage that you are presently taking if any. Outside medicines are not allowed, the routine medications will be administered by the hospital.
  6.  Any forms or letters concerning your payment which that were not submitted.
  7. To make your stay more comfortable, we encourage our patients to bring along their nightwear for any in-patient procedures.
  8. Clothes and comfortable footwear to wear. The hospital may provide a gown to wear for the patients during their stay.
  9. A mobile phone with a charger.
  10. Personal toiletries like toothbrush, toothpaste, soap, shampoo, etc.
  11. If you have any special requirements that you would like to discuss before your admission, please contact our International Relationship Manager and keep us informed well in advance.

The patients are also encouraged to bring some of their items such as spectacles, hearing aids, etc., but advised to refrain from bringing expensive jewellery, watches, large sums of cash, other such valuables, medications from home, outside food, fruits, and flowers. Please take care of your passport, visa and other such documents in your care. We advise you to come light and only with the most essential items to make your stay easy and hassle-free.

What must I expect during the hospitalization?

The time you spend in the hospital is a time of receiving treatment, of resting and recuperating. In most cases, the patients or even caregivers focus only on the first part and overlook the remaining two. Although a major part of the hospitalization stay will be towards treatment – which could be clinical, investigative and may involve a small procedure or major surgery – rest and recovery is also a vital aspect. The patient and caregivers must allow sufficient rest from everyday stress for the best treatment results.

Can the patients have a care-giver and receive visitors?

We always encourage patients to get a close relative or a family member or a friend along at all times for mental and emotional support for the patient. But when a patient is undergoing intensive care or critical procedure we highly discourage visitors for the patients’ benefit and faster recovery.

What is the expected outcome of hospitalization?

Completely healing a disease or a disorder is the final aim of any doctor and patient. Yet, in some cases, especially for major illnesses just a few days of stay at the hospital may not be able to accomplish that goal 100 percent. Hence, we assist patients to learn and understand the expected outcomes of hospitalization. Patients must understand that in most cases, the end of hospitalization is not certainly the end of the treatment cycle. Following visits may be necessary or you may be on medication.

 

Admission Steps

 

         

       

 

Preparing for Surgery

A surgical intervention is often necessitated to help a patient overcome sickness and resume normal activities. Surgeries could be emergency procedures or elective procedures. In case of the former, the situation allows for little preparation. However, in latter cases, it is advised that patients be well-informed and well-prepared to ensure improved results. Preparation of surgery ought to involve the following,

  • Detailed discussions with your doctors on the need for surgery.
  • Complete understanding of the procedure and outcome.
  • Undergoing relevant medical investigations for the surgery.
  • Seeking insurance approval and/or arrangement of funds.

Preparation for surgery also involves the mental readiness of a patient, and in some cases the consent and approval of the immediate family. Discussions with doctors, counsellors & staff aid this process of preparation.

 

FAQ

 

What should I expect when the operation is over?

Once the operation is over, you will be moved into the recovery area. This area is equipped to monitor patients after surgery.

Many patients feel groggy, confused, and chilly when they wake up after an operation. You may have muscle aches or a sore throat shortly after surgery. These problems should not last long. You can ask for medicine to relieve them. You will remain in the recovery room until you are stable.

You may be encouraged to get out of bed and walk around soon after your operation. You may feel tired and weak at first. The sooner you resume activity, the sooner your body’s functions can get back to normal.

How do I connect with the Patient Relations Cell?

 Clinical staff and nurses are primarily responsible to take care of all the patients and we are confident that our medical staff will cater to all your concerns. However, if they are certain unresolved issues, you can speak to our Patient Relations Staff for the resolution of your queries which lies at the second level of escalation matrix

What can I do to help ensure my surgery will go smoothly?

If you smoke, try to stop smoking before your operation. General anaesthesia affects the normal function of your lungs. If you are under any medication, ask if you should keep taking it before or after the operation and brief your doctor with all your medications, including those that have been prescribed for you and those that are bought over-the-counter. If you have diabetes, controlling your glucose levels before surgery may improve healing. Follow a special diet before surgery if your health care provider suggests it.

What are the concerns that the Patient Relations Cell typically handles?

 The following concerns are handled by the Patient Relations Cell:

  1. Concerns about your hospitalization.
  2. Questions on the Hospital policies.
  3. Questions on the services rendered at Gleneagles Global Hospitals.
  4. Any special needs of the patient and/or family members.

Additionally, the Patient Relations Cell will look into your concerns based on special considerations or special needs, based on the situation.

 

Surgery admission Steps

 

         

       

Going Home

We can understand that a hospital cannot match the comfort of your own home even with our world-class facilities and there is an eagerness to go back to your house as soon as the treatment is completed. Our team of doctors will completely assess you to check if you are fit to go so that there is no difficulty faced by you shortly. We also need to make sure that you have a safe environment and a sterile environment at home that helps you recuperate. There will be a pre-discharge list provided to you about the things to be considered and completed. Please note, discharge from the hospital is neither the end of treatment cycle nor complete cure, it is an important milestone with a few more before you are fully healthy and well.

 

Pre Discharge Checklist

  Discussion with the Doctor

Discuss the timing and viability of discharge. The doctor will help you understand the pros and cons (if any) and advise for discharge likewise.

  Post Discharge Treatment Plan

The doctor will also outline a post-discharge treatment plan including medication, investigation, and visits to the hospital, if necessary.

Discharge Documentation

For future reference and follow-up visits, please collect the relevant documentation and medical records.

  Discussion with the Doctor

Before discharge, settle your bills and payments which could be done via settlement from insurance or cash payments by self.

  Post Discharge Treatment Plan

In some cases, homes may require to be made patient-friendly to accommodate a patient coming out of a hospital stay, please inform your caregiver at home about this.

Discharge Documentation

Before discharge, clearly understand the diet plan that you ought to stick to and the activities that you can carry out at home.

Billing Procedure & FAQs

At Aware Gleneagles Global Hospital billing is centrally administered by the billing department ensuring that it is a hassle-free smooth experience for the family, caregivers, and individuals right from the time of pre-admission. Our team from International Patient Services will ensure there are no hidden costs and will help you at every step by being transparent about the relevant costs, modes of payments, and insurance claims. Our goal is to provide convenience and comfort to individuals and family members while leaving the financial paperwork for us.

 

Does Aware Gleneagles Global Hospital accept & facilitate cashless settlements?

Yes, we do accept and facilitate cashless settlements with all leading insurance providers with a dedicated help desk to guide you through the process. Before the end of the treatment, there needs to be a pre-authorization letter that ought to be obtained from the insurer with a closing settlement.

Is pre-authorization mandatory for cashless settlements?

In the case of all planned surgeries, there is a requirement of pre-authorization from the insurer at the time of the closing settlement. However, for emergency cases, our billing team will take a call depending on your case.

What modes of payment does Aware Gleneagles Global Hospitals accept?

We accept direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to our government regulations and limits, depending on the location norms. There should be an adequate arrangement made by the patient and caregivers to ensure smooth process treatment and discharge.

Is it mandatory for all billing procedures to be completed prior to discharge?

Yes, we encourage you to complete all the billing procedures before discharge to have an effortless process. We begin the process of discharge only after the receipt of the full and closing settlement of all pending dues either directly or by approval from the insurer.

Can I pay my bills in International Currency?

Indian rupees are the preferred currency for settling the bills. However, our medical staff will help you convert your foreign currency into the local one. For more information, you can get in touch with the Patient Services Desk.

Do I need to revisit for a follow-up?

In most cases, We will help you find a local doctor who will take care of the follow-up visits or consultation. In case you want to consult with us, we provide video conferencing facilities. However, in few cases, you may have to arrange for a follow-up visit, but we will try our best to help you avoid one.

Giving you choice and fleibility

Health Insurance and Third-Party Assurance are one of the most crucial components of modern healthcare architecture. Some medical treatments can be expensive and hence, the need for insurance. With our wide range of health insurance partners, we guarantee that all our patients will have a seamless and efficient approval mechanism. Additionally, our network of insurance brands helps patients have a clear understanding of the coverage, eligibility, taxes, and other aspects of coverage. We provide an unparalleled patient experience by creating an ecosystem for accurate and prompt settlement of claims.

Insurers can trust us to provide accurate information, documentation, and assistance in evaluating the patient’s requirements and offering a transparent mechanism for claims.

Insurance Partners

Aware Gleneagles Global Hospital is helping patients secure quick approval for their healthcare needs with a long-standing trustworthy relationship with the leading Health Insurance providers in India. We have listed our network of insurance companies below. However, please visit the nearest hospital location to know more about these tie-ups and other service providers.

 

TPA Partners

By maintaining a close relationship with the leading Third-Party Administrators worldwide we make the claims and settlements easier for patients. We have listed our network of insurance companies below. However, to know more about these tie-ups and other service providers, please visit the nearest hospital location.

 

Impanelled Public Sector Corporates

We have tie-ups with some of the leading public and private sector companies across all industry segments, wherein their employees can undergo an easy and hassle-free medical treatment, with insurance, at Aware Gleneagles Global Hospital.

Patient Rights & Responsibilities

At Aware Gleneagles Global Hospital, LB Nagar, Hyderabad, we strive to deliver the best of patient-care experience. This includes providing an environment of privacy, cleanliness and the highest standards of clinical care – which we believe is every patient’s rights. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfil to make everyone’s stay pleasant & hassle-free.

Personal Rights

  • Right to Impartial Access to Care.
  • Right to Respect.
  • Right to Dignity.
  • Right to Privacy.
  • Right to Confidentiality.
  • Right to Safety.

Clinical Rights

  • Right to Information regarding the diagnosis and treatment.
  • Right to know include information and consent before any research protocol is initiated.
  • Right to know about the safe and effective use of medication and the potential side effects of the medication.
  • Right to know about diet and nutrition.
  • Right to know specific disease process, complications and prevention strategies.
  • Right to Safety.

Social Rights

  • Right to know the Identity and professional status of the Care givers.
  • Right to address any special preferences, spiritual and cultural needs.
  • Right to Access to Communication with people outside the Hospital.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Information Rights

  • Right to Informed Participation in Decision Involving His/her Care.
  • Right to have an access to his/her clinical records.
  • Right to Refuse Treatment.
  • Right to Explanation of the need for transfer elsewhere for Continuity of Care.
  • Right to be informed of Hospital Rules & Regulations.
  • Right to Information on How to File a Complaint.

Personal Responsibilities

  • To actively participate in decisions regarding your health care.
  • To be as accurate and complete as possible when you are asked for information about your medical history.
  • To be honest and direct about everything that happens to you as a patient.
  • To let you doctor or nurse know if you are concerned about treatment, or if you feel you cannot or will not allow for a certain treatment plan.
  • To notify a doctor or nurse at once if you notice or think you notice a change in your health.
  • To notify your doctor or nurse at once if you have any concern about your hospital care.
  • To follow your doctor’s advice and to let your doctor determine your level of activity, diet and health care requirements.
  • To ask promptly for clarification if you do not understand what is asked of you, or why it is asked.

Social Responsibilities

  • To be considerate of other patients. (Noise and smoking can be irritating to other patients).
  • To use hospital property and equipment only for their intended use.
  • To follow the rules and regulations of the hospital.
  • To keep your scheduled appointments or to cancel them in advance if at all possible.

Financial Responsibilities

  • To examine your bill and make arrangements for payment.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Patient Do’s

  • Be open and accurate about description of symptoms.
  • Participate and ask questions with specialists.
  • Be willing to follow expert advice.
  • Report any complications, allegories immediately.
  • Respect hospital staff and their instructions.
  • Maintain hygiene and decorum.
  • Take active interest in your health.

Patient Don’ts

  • Deviate from the treatment plan.
  • Seek multiple diagnosis of the same problem at the same time.
  • Hide information from the doctor.
  • Self-medication.
  • Deviate from dietary and other instructions.

 

For the differently abled

 

Aware Gleneagles Global Hospital, LB Nagar, Hyderabad fully understands the need for additional care for the specially-abled and is committed to accommodating those special needs. We take it as our solemn responsibility to provide infrastructure and care for the specially-abled and all our facilities are built with this concern in mind. Our staff is also sensitive to the needs of the specially-abled.

We have special parking services for handicapped persons. These are available at all major entrances to the hospital while wheelchair support services are made available immediately. Patient rooms and the rest rooms are appropriately serviced; with convenient navigation and ease of access are our guiding parameters in meeting the needs of the specially-abled patients.

The staff at Aware Gleneagles Global Hospital, LB Nagar, Hyderabad is courteous, friendly and sensitive to all special abilities and needs. It is our fundamental credo to take a humane approach and treat everyone with a sense of equity while offering assistance based on needs. There is extra effort made to ensure that the specially-abled are well understood to ensure effective diagnosis and pain management.

We are with you in your journey to better health

A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.

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Our Centres of Excellence

Aware Gleneagles Global Hospitals India offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Aware Gleneagles Global Hospitals is the premier facility for  treatment and care include the following.

We are committed to deliver your health aspirations

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