International Patients- The Global experience
Aware Gleneagles Global Hospital is an Indian healthcare brand that provides modern advanced treatment, best in class infrastructure and an unmatched commitment to clinical excellence. We have excelled in several amazing procedures and cater to the well-being of the patients both from India and abroad. To know more about personalized, coordinated health care, and world-renowned medical solutions connect with our International Patient Relations.
What we stand for
At Aware Gleneagles Global Hospital we are responsible for providing the best clinical care to each and every patient.
With the help of modern technology, we, at Aware Gleneagles Global Hospital, seek to enhance the well-being of the patient and improve healthcare as a sector.
Our sacred responsibility is to provide the best treatment to the patients. To provide this we go the extra mile and try to find the best cure for our patients.
The staff at Aware Gleneagles Global Hospital is trained and ingrained with delivering the best of clinical intervention, and to remain steadfast in their duties at all times.
We provide unparalleled patient experience and strive to provide the best accommodations and facilities to our patients and caregivers.
Transparency and Ethics
We provide our patients with all the information needed and are completely transparent with them. We uphold the highest standards of medical ethics.
Years of Clinical Excellence
Tertiary care facility with top-notch doctors and world class facilities.
Hospital to Perform
1st Hospital in India to be recognized for Research and Development by Government of India
Only Indian Hospital to be associated with King’s College Hospital, London
The hospital is one of the largest of its kind in Hyderabad,Telangana.
Patients Treated Annually
Delivering the advanced treatments and care for the most challenging cases.
Most Frequently Asked Questions
What kind of assistance does Gleneagles Global Hospitals offer overseas patients?
We give the best convenience for worldwide patients visiting our emergency clinic. When you contact the hospital, our staff individuals will help you all through your voyage with us. They will help in Securing appointments, visas, helping with the movement courses of action, and remain in Bengaluru.
Does Gleneagles Global Hospitals receive and treat a lot of overseas patients?
At Aware Gleneagles Global Hospital, we have international patients coming from the Middle-East, Africa, South Asia as well as from Europe, and the US. We provide medical treatment to hundreds of overseas patients on a yearly basis.
Does Gleneagles Global Hospital conduct any special clinics in overseas locations?
Yes, Aware Gleneagles Global Hospital conducts several International Outreach Clinics during the course of a year to connect with patients in their respective cities. These clinics provide expert consultation in your location.
What are the other ways of connecting with doctors at Gleneagles Global Hospitals?
Aware Gleneagles Global Hospital allows patients to get in touch with its doctors via telemedicine and video conferences. Patients can send in their queries and reports via email and have an online consult.
Our commitment to patients across the Globe
We offer unparalleled clinical excellence and hospital experience to our international patients. Apart from Bengaluru, we are also located across major cities in India like Mumbai, Chennai, and Hyderabad, offering ease of travel and stay at affordable prices. We carter our patients with quality and timely medical care to give them an unforgettable positive experience.
Aware Gleneagles Global Hospital is the healthcare destination of choice for a great number of international patients coming to Bengaluru. We offer world-class modern technology, extensive research resources, and the best options to our patients and strive to create a unique environment with well-mannered and polite staff and pioneering medical procedures.
Supported by the high precision technologies, modern equipment, and expert facilities Aware Gleneagles Global Hospital provides the most comprehensive range of medical facilities for people throughout the world.
Why Choose Us
We endeavour to change over far off medicinal conceivable outcomes to current methods, helping our patients. We are focused on satisfying the wellbeing goals of residents over the globe.
We provide best-in-the-class healthcare experience with our cutting-edge technologies and try to suggest non-invasive treatments to keep our patient’s minds at ease.
Personalized care is ingrained in our DNA and we go to great lengths to ensure the well-being of our international patients.
Journey to better health
We provide exceptional service for your better well-being. Restoring hope in people is our greatest progress.
Unparalleled Patient Experience
Our International Patient Care Program offers extraordinary services for international patients and their families. We aim to meet the needs and requirements of you and your family.
We provide global access to advanced healthcare with a simple and streamlined process.
Our commitment to patients from across the globe
“We work with various international governments, agencies, NGOs, private bodies to bring the best of healthcare a little closer to you!”
We have partnered with various government and private bodies like health ministers, insurance companies, corporate houses, and NGOs to bring you advanced patient care and clinical intervention.
Healthy Ministry Tie-ups
Aware Gleneagles Global Hospital brings state-of-the-art yet affordable and quality medical care to our patients, nationwide and internationally. With the help of the above governmental bodies and ministries across the globe, we offer personalized assistance to all.
Aware Gleneagles Global Hospital has tie-ups with all the leading national and international insurance providers to help our patients cover their treatment expenses. Whether local service providers or companies from patients’ home-country, insurance settlement with us is an easy and hassle-free process.
Forging strategic partnerships with the above companies, we offer the finest interdisciplinary care through our alliance networks. We work to create a smooth system that caters to our patients’ healthcare needs.
How we can help you plan your visit?
Aware Gleneagles Global Hospital aims to provide end-to-end patient care services for international patients visiting any of the Gleneagles Global Hospital facilities in India. Our experienced staff members will remain in touch with you. They will assist you right from securing appointments, visas, assisting with the travel arrangements, till your stay in India.
Patients need to visit the Indian embassy in their respective country for an Indian visa to travel to India for medical treatment. We will assist you to facilitate the necessary paperwork but the ultimate grant of visa depends upon the embassy. The embassy may ask for documentation such as address proof, source of money for medical treatment, insurance policy, treatment plan, and more, as a part of the visa application. Every individual will be responsible to pay a visa fee. The same procedure must be followed to obtain a visa for the caregiver, in case the patient is traveling with someone.
The easiest way to travel to the various Gleneagles Global Hospital locations in India is by air. We are located in Bengaluru, Hyderabad, Chennai, and Mumbai, which are well connected with the leading destinations in the world. Our representatives will lead you with the most viable route and plan your travel accordingly. However, no promise is given on price or availability, as it depends completely upon the demand and supply in the market.
Aware Gleneagles Global Hospital works extensively with its international patients to ensure that their travels are effortless and easy. However, patients ought to be careful and well aware of their rights and responsibilities. Before travel, they must check for the following:
Valid visa and travel arrangements.
Medical records like X-Rays, MRIs, health histories, photographs, immunization records, prescriptions, and any other health records relevant to the surgery. Remember to carry all these medical reports and any medicines in your carry-on luggage. Gleneagles Global Hospitals provides you with locker facilities for your valuables and important documents.
A confirmation from the local doctor on travel fitness.
Availability of the doctor and facilities for the procedure at the hospital you are traveling to.
Confirmation of facilities to stay during the treatment.
An international driver’s license, if you wish to drive in India.
Understand the estimated cost and quality of care to be provided.
Have a clear understanding of the follow-up care and time required for recovery.
If you are traveling abroad for medical reasons for the first time, there are certain pointers to overcome Deep Vein Thrombosis (DVT) which includes taking short walks down the aisle on the plane, exercising the muscles of your lower legs, which act as a pump for the blood in the veins, wearing loose-fitting clothes, drinking enough water, avoiding alcohol and other caffeinated drinks.
Every visitor to India, including medical tourists, need to obtain a valid Indian visa for the purpose and duration of their travel. The visa can be attained by approaching the Indian embassy or high commissioner in your respective city or the one that is closest to your city. The Indian embassy or high commissioner will review your application and adjudicate on the visa.
We work extremely closely with the patients, hence, ensure the best of accommodation and other facilities accommodating the individual needs of the patient and the caregiver. We also give facilities for the safekeeping of valuable items and documents. However, depending on the demand and supply, the availability of such facilities may vary.
A Patient Relations Cell is tasked to extend our patients with exceptional patient experience during the stay at Aware Gleneagles Global Hospital by providing them with the best of infrastructure, top-class facilities, and polite staff assistance. We hope to provide the best treatment and value for patients and their family members.
In case of any issues or queries, the Patient Relations Cell acts as a facilitator to find any solution as per the standards of the hospital as well as the concerns of the patients, and it does not infringe upon the rights of other patients and hospital staff.
The following concerns are handled by the Patient Relations Cell:
Concerns about your hospitalization
Questions on the Hospital policies
Questions on the services rendered at Gleneagles Global Hospitals
Any special needs of the patient and/or family members
Preparing for Admission
We advise all our patients to plan their hospitalization to have a comfortable stay and a smoother treatment process. This is even more crucial for our international patients traveling here to seek medical care. Our International Patients Services Desk will inform you of the admission date and inform you about the time and other aspects of our preferred hospital. Our specialists may also schedule medical tests depending upon your condition, which will be performed before your admission. We have interpreters for several languages including Arabic, Nigerian, Japanese, Cantonese, and Mandarin, available on prior request. We can also provide interpreters in sign language. Proper planning can be a key differentiator in the outcome of your hospital stay. Here’s a list of what you need to do:
Consult your doctor and plan your required stay
Know & understand the procedures you need to undergo
Speak to your doctor on the expected outcome of hospitalization
Plan your finances for the travel, procedure, and contingencies
Nominate an emergency contact number and caregiver
Your preparation must involve securing financial avenues to pay for the trip and the procedures, including insurance settlements. For a better understanding of the expected procedures speak to your doctor and get more transparency before starting your course with us.
What must I bring along for hospitalization?
Patients must bring along the following list of items for hospitalization at Aware Gleneagles Global Hospital:
A referral letter from your treating physician.
Original copies of identification such as a Passport, relevant Identity Card, Birth Certificate (for patients below 15 years), Driver’s License, etc.
Guarantee letter from insurance company or employer (applicable to international companies that have credit arrangements with our hospitals).
Previous medical reports e.g. X-Ray, Laboratory Reports, Blood Test Results, etc, if any.
A list of all medication and the dosage that you are presently taking if any. Outside medicines are not allowed, the routine medications will be administered by the hospital.
Any forms or letters concerning your payment which that were not submitted.
To make your stay more comfortable, we encourage our patients to bring along their nightwear for any in-patient procedures.
Clothes and comfortable footwear to wear. The hospital may provide a gown to wear for the patients during their stay.
A mobile phone with a charger.
Personal toiletries like toothbrush, toothpaste, soap, shampoo, etc.
If you have any special requirements that you would like to discuss before your admission, please contact our International Relationship Manager and keep us informed well in advance.
The patients are also encouraged to bring some of their items such as spectacles, hearing aids, etc., but advised to refrain from bringing expensive jewellery, watches, large sums of cash, other such valuables, medications from home, outside food, fruits, and flowers. Please take care of your passport, visa and other such documents in your care. We advise you to come light and only with the most essential items to make your stay easy and hassle-free.
What must I expect during the hospitalization?
The time you spend in the hospital is a time of receiving treatment, of resting and recuperating. In most cases, the patients or even caregivers focus only on the first part and overlook the remaining two. Although a major part of the hospitalization stay will be towards treatment – which could be clinical, investigative and may involve a small procedure or major surgery – rest and recovery is also a vital aspect. The patient and caregivers must allow sufficient rest from everyday stress for the best treatment results.
Can the patients have a care-giver and receive visitors?
We always encourage patients to get a close relative or a family member or a friend along at all times for mental and emotional support for the patient. But when a patient is undergoing intensive care or critical procedure we highly discourage visitors for the patients’ benefit and faster recovery.
What is the expected outcome of hospitalization?
Completely healing a disease or a disorder is the final aim of any doctor and patient. Yet, in some cases, especially for major illnesses just a few days of stay at the hospital may not be able to accomplish that goal 100 percent. Hence, we assist patients to learn and understand the expected outcomes of hospitalization. Patients must understand that in most cases, the end of hospitalization is not certainly the end of the treatment cycle. Following visits may be necessary or you may be on medication.
Preparing for Surgery
For international patients, most of the surgeries are elective procedures giving them sufficient time to think and prepare. Surgical intervention is often required to assist a patient to overcome sickness and resume normal activities. We advise our international patients to plan them to have a comfortable stay. Preparation of surgery involves the following,
Detailed discussions on the need for surgery and outcome
Securing necessary travel documentation
Undergoing medical investigations before travel
Insurance approval and/or arrangement of funds for surgery
A patient should be prepared to undergo an elective surgery by having a precise discussion with doctors, counsellors, and staff to aid this process of preparation. Sometimes the consent and approval of the immediate family are also important.
Surgery Admission Steps
Why is a surgery necessitated?
The need for surgical intervention differs from every case-to-case. However, in most cases the basic principle is that the condition requires excision, suturing, grafting, bypassing, and other such procedures – which constitute surgery. Doctors will solely opt for surgical intervention if it accelerates the recovery, improves the chances of recovery and helps the patient to have a better chance of overcoming the disease.
Who will perform the surgery?
You will have an out-and-out conversation on the need and process of the surgery with the surgeon operating the surgery. Every surgery will have a specialist surgeon who heads the operation, assisted by a team of trained nurses, paramedics, and other specialists. An anaesthetist will monitor your conscious levels and administer necessary pain medication.
What will happen on the day of surgery?
On the day of the surgery, a patient is moved to a preoperative area and prepped for surgery. This includes changing into sterile surgical robes, intubation (if necessary), and final investigations. Patients may be asked to avoid consuming food from midnight on the day of the surgery. Any other precautions will be informed well ahead of time.
Unexpected changes in the surgical schedule may happen sometimes. This may lead to a shift in your surgery timing on the day of surgery. Your family members, friends will be asked to wait in the surgical waiting room or the hospital lobby during your surgery. After being shifted in the operating room by the nurse, several monitors will be applied to monitor heart rate and rhythm. Three small sticky patches would be placed on your chest and an automatic blood pressure cuff will be placed on the arm.
Things to Remember Before Surgery:
Do not eat, drink (not even water) after midnight the day before your surgery. If you have been instructed to take important medications, take no more than two tablespoons of water and no later than two hours before surgery. If you eat or drink after midnight, your surgery may be delayed or will be cancelled.
Do not wear hairpins, watches, contact lenses or removable jewellery. If you wear a wig please remove.
You may be asked to remove dentures and other non-permanent items including undergarments before surgery.
If you are admitted to the hospital after your surgery, you may want to bring pyjamas or nightgown, slippers, toothbrush, toothpaste, shampoo, deodorant, other personal toiletries, etc.
What kind of anesthetic will I be given?
On the nature of the surgery, the patient’s condition and the recovery options post-surgery, the pain-relievers and anaesthesia are decided, which will be informed to the patients and caregivers for their consent. General anaesthesia is preferred for critical surgeries while for localized procedures, local anaesthesia is preferred. For surgeries wherein, a larger area is operated then spinal anaesthesia will be given.
How long does it take to recover from surgery?
Typically, an overnight stay in the post-surgical intensive care allows a patient to recover enough from the surgery. With anaesthesia waning, the patient may experience mild grogginess, pain, etc. This is completely natural.
Following surgery, you will be taken to a recovery room where you will receive constant care by a trained nurse. Your vital signs will be regularly monitored along with any dressing that was applied after surgery. You may encounter dry mouth, sore throat, chills, and blurred vision. If you experience pain or discomfort in the area of your surgery, do not be scared it’s natural just ask for pain medication. Be sure to report your pain. Doctors will monitor the vitals and move the patient to intensive care, normal ward or room as required.
Your family members/friends should be in the waiting room before the end of your surgery time so that the surgeon can speak to them. If they need to go, it is best to do so at the beginning of your surgery to avoid missing the surgeon after your surgery. Your surgeon will let your caretaker know how you are doing and answer questions, letting them know whether you require hospitalization or whether you will be discharged home.
Just so that you are healthy and free of all complications post-treatment, our team of experienced doctors will completely assess you to check if you are fit, at the time of discharge. The medical staff will provide a discharge list catering to the patient’s needs as well as a list of authorized documents as per the procedure performed.
We understand that being away from home and family, especially when you are unwell is challenging and you are keen to take the next flight home. Before recommending discharge, we will consider all factors in your ability to travel and give you a heads up. We also make sure that you have a safe environment to travel and a sterile one at home.
Pre Discharge Checklist
Discussion with the Doctor
Discuss on the timing and viability of discharge. The doctor will help you understand the pros and cons (if any) and advise for discharge likewise.
Post Discharge Treatment Plan
The doctor will also outline a post-discharge treatment plan including medication, investigation and visits to the hospital, if necessary.
For future reference and follow-up visits, please collect the relevant documentation and medical records.
Billing & Payments
Before discharge, settle your bills and payments which could be done via settlement from insurance or cash payments by self.
Diet & Activity Restrictions
Before discharge, clearly understand the diet plan that you ought to stick to and the activities that you can carry out at home.
Preparing Your Home
In some cases, homes may require to be made patient-friendly to accommodate a patient coming out of a hospital stay, please inform your caregiver at home about this.
Billing Procedure & FAQs
At Aware Gleneagles Global Hospital billing is centrally administered by the billing department ensuring that it is an effortlessly smooth experience for the family, caregivers, and individuals right from the time of pre-admission. Our team from International Patient Services will assist you at every step by being honest about the associated costs, modes of payments and insurance claim to ensure there are no hidden costs. Our aim is to provide assistance and comfort to individuals and family members while leaving the financial paperwork for us.
Does Aware Gleneagles Global Hospital accept & facilitate cashless settlements?
Yes, we do accept and facilitate cashless settlements with all leading insurance providers with a dedicated help desk to guide you through the process. Before the end of the treatment, there needs to be a pre-authorization letter that ought to be obtained from the insurer with a closing settlement.
Is pre-authorization mandatory for cashless settlements?
In the case of all planned surgeries, there is a requirement of pre-authorization from the insurer at the time of the closing settlement. However, for emergency cases, our billing team will take a call depending on your case.
What modes of payment does Aware Gleneagles Global Hospitals accept?
We accept direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to our government regulations and limits, depending on the location norms. There should be an adequate arrangement made by the patient and caregivers to ensure smooth process treatment and discharge.
Is it mandatory for all billing procedures to be completed prior to discharge?
Yes, we encourage you to complete all the billing procedures before discharge to have an effortless process. We begin the process of discharge only after the receipt of the full and closing settlement of all pending dues either directly or by approval from the insurer.
Can I pay my bills in International Currency?
Indian rupees are the preferred currency for settling the bills. However, our medical staff will help you convert your foreign currency into the local one. For more information, you can get in touch with the Patient Services Desk.
Do I need to revisit for a follow-up?
In most cases, We will help you find a local doctor who will take care of the follow-up visits or consultation. In case you want to consult with us, we provide video conferencing facilities. However, in few cases, you may have to arrange for a follow-up visit, but we will try our best to help you avoid one.
For an exceptional patient experience
At Aware Gleneagles Global Hospital, LB Nagar, Hyderabad, it is our everyday endeavour to deliver the best of patient-care experience. Clinical excellence and excellence in patient-experience are the twin pillars of our successful growth trajectory. Aware Gleneagles Global Hospital, LB Nagar, Hyderabad has been widely accredited by several leading agencies worldwide as a centre of excellence. The accreditation is a proof of our tireless efforts in making hospitals more patient-friendly, clinically advanced and infrastructural wise superior.
Also, we trust that patients have certain undeniable rights and certain expected responsibilities too. Patient rights include access to an environment of privacy, cleanliness and the highest standards of clinical care. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulﬁl to make everyone’s stay pleasant and hassle-free.
Aware Gleneagles Global Hospital, LB Nagar, Hyderabad has an uncompromising stance on all aspects of patient safety. Safety and quality of the blood and blood products used in all our hospital facilities meets the highest clinical standards worldwide. Aware Gleneagles Global Hospital, LB Nagar, Hyderabad has been accredited by the NABL, an autonomous body under the aegis of Department of Science & Technology for consistent adherence to international standards in handling blood donations and blood products. A periodic assessment helps keep the standards consistently high. Screening for HIV I & HIV II and HIV p24 antigen; Hepatitis B surface antigen; Antibody to Hepatitis C; Syphilis and Malaria, etc., are carried out.
Aware Gleneagles Global Hospital, LB Nagar, Hyderabad provides all patients, visitors, employees and others on its premises with a clean, and hygienically safe environment. This is achieved by maintaining the highest standards of logistical management, waste management and infection control. The infection control standards include cleanliness, sterilization, and pest-control with period fumigation. We encourage our patients and staff to maintain personal hygiene and isolate any possibilities that contaminate the sterile environment within the hospital.
International Quality Standards
Aware Gleneagles Global Hospital, LB Nagar, Hyderabad has consistently benchmarked itself against the highest global quality standards. This means our patients have the most advanced clinical experience as well as access to international standard premises, labs and other avenues. The international quality standards govern the following aspects – safety measures, procurement standards, evaluation procedures, feedback mechanism and workplace ethics. The international quality standards safeguard our patients’ interest and minimize the risk of injuries, infections etc., at the hospital premises The hospital has a Halal certification to provide Muslim patients with facilities and cuisine that are as per the Islamic principles.
Nationally Accredited Laboratories
Aware Gleneagles Global Hospital, LB Nagar, Hyderabad is accredited by several national and internationally recognized accreditation agencies which is a testament to our tireless efforts to provide our patients with world class clinical standards. The Hospital is accredited by the National Accreditation Board for Hospitals and Healthcare Providers as well as the NABL. These accreditations not only recognize the existing levels of excellence but also provide a commitment to the continuation of the same standards with periodic assessments.
The goal is to make a patient’s stay as comfortable as possible. If patients have a concern or a problem, they are requested to fill the feedback form or tell their International Patients Service Coordinator. The staff is here to answer questions, to offer support, and to inform the patients of available resources.
To receive considerate, respectful, and compassionate care in a safe setting regardless of age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities
To receive care in a safe environment free from all forms of abuse, neglect, or mistreatment
To be called by patient’s proper name and to be in an environment that maintains dignity and adds to a positive self-image
To be told the names of the doctors, nurses, and all health care team members directing and/or providing care
To have a family member or person of choice and to be designated a doctor promptly on admission to the hospital
At Aware Gleneagles Global Hospital, LB Nagar, Hyderabad, we not only want our patients to be aware of their rights, but also the impending responsibilities that will ensure that the hospital works systematically to provide proper care and safety for all its patients. Patients are required to:
Provide complete and accurate information, including full name, address, home telephone number, date of birth, insurance carrier and employer, when it is required
Provide complete and accurate information about patient’s health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to the health, including perceived safety risks.
Ask questions when they do not understand information or instructions
If the patient does not understand or follow through the treatment plan, then it is the patient’s responsibility to tell the doctor
Actively participate in pain management plan and keep doctors and nurses informed of the effectiveness of the treatment.
Treat all hospital staff, other patients, and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy, and number of visitors.
Provide complete and accurate information about health insurance coverage and pay bills in a timely manner
Keep appointments, be on time, and call the health care provider if appointments need to be re-scheduled.
We are with you in your journey to better health
A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.
Aware Gleneagles Global Hospitals India offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Aware Gleneagles Global Hospitals is the premier facility for treatment and care include the following.
We are committed to deliver your health aspirations
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